Loop Support

Other Solutions

We offer a range of maintenance and service solutions which can be custom tailored to meet your needs.

We would like to be able to say that after installation our systems will perform faultlessly forever, however this is the real world, operating conditions do change, processes do vary, components do malfunction.

By effectively maintaining your hardware and software systems, you can maximise up-time and performance levels. To achieve this, we can provide targeted training, service agreements, extended warranties, maintenance visits, call outs, spare parts, and contract laser cleaning.

Contact our Service and Support Department

Packages available

A range of service and support contracts are available with examples listed below. On top of receiving priority support from our dedicated service team, other benefits include reduced engineering rates and the ability to make the most of the Loop Leasing Programme. All our contracts are available through our leasing programme where you can take advantage of monthly payment options to make maintaining your equipment even simpler.

Find out more about the Loop Leasing Programme
Standard Care
  • Telephone technical support during normal office hours. Engineer response guaranteed within 4 hours or first thing next business day if call placed late in the day
  • Service engineer dispatch within 48 hours
  • Planned maintenance visit
Silver Care
  • Telephone technical support during normal office hours. Engineer response guaranteed within 2 hours or first thing next business day if call placed late in the day
  • Service engineer dispatch within 24 hours
  • Planned maintenance visit
  • Emergency call out fee waived for first incident
Gold Care
  • Priority telephone technical support during normal office hours. Engineer response guaranteed within 1 hour or first thing next business day if call placed late in the day.
  • Service engineer dispatch within 24 hours
  • Planned maintenance visit
  • Emergency call out fee waived for first incident
  • Remote diagnostics via internet connection
Customised Care
  • Tailored to meet your needs.

 

 

If you are interested in talking to us about our Loop Support solutions, please contact us.

Contact us

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